NovaTalks

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Overview

Discover NovaTalks.ai, the revolutionary platform for omnichannel customer care and sales automation. Enhance your business interactions today!

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FieldDetails
NameNovaTalks.ai
OverviewNovaTalks.ai is an advanced omnichannel platform tailored for customer care and sales, suitable for businesses of various sizes. It empowers users to manage digital channels effortlessly through a user-friendly interface and smart AI bots. By using NovaTalks, businesses can enhance customer interactions via messengers and email, providing around-the-clock support and personalized communication experiences. Key functionalities include automated responses, quality assessment tools, and comprehensive big data text analytics, which yield crucial insights into customer inquiries and streamline customer care efforts. NovaTalks.ai is designed to efficiently automate sales processes, support clients 24/7, and track the productivity of customer support operations.
Key features & benefits
  • Automation through Auto Answer, chatbots, and macros to manage routine tasks.
  • Comprehensive dialog management with options for filtering, variables, link sharing, and time delays.
  • Advanced reporting capabilities using BI systems and customizable dashboards.
  • Webhooks available for integration with third-party applications.
  • Support for new communication channels, including video calls and emails for efficient request handling.
Use cases and applications
  • Utilize NovaTalks.ai’s AI bots to effectively automate sales tasks, engaging customers via messengers and email for enhanced sales conversions.
  • Improve customer support with automated responses and 24/7 services, ensuring timely and tailored communication to meet customer needs.
  • Leverage big data text analytics to analyze customer inquiries, evaluate service quality, and gather insights to enhance support operations and customer satisfaction.
Who uses?NovaTalks is beneficial for customer service managers, sales team managers, and business owners.
PricingPricing details are not explicitly mentioned; however, NovaTalks offers a free version for users to explore its capabilities.
TagsCustomer Care, Omnichannel Support, AI Chatbots, Sales Automation, Business Insights
Mobile app available?No

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