Nextiva

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Overview

Discover how Nextiva leverages AI to transform customer interactions across multiple channels, improving efficiency, engagement, and satisfaction.

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NameNextiva
OverviewNextiva is an innovative, AI-powered platform designed to enhance customer interactions by integrating multiple communication channels into a single, streamlined interface. It transforms contact centers with advanced automation features that help improve operational efficiency and achieve better customer satisfaction. By fostering seamless communication through voice, video, SMS, and social platforms, Nextiva enables businesses to personalize customer experiences throughout the entire engagement journey. The platform’s AI-driven capabilities, including voice responses and chatbots, facilitate a remarkable reduction in manual processes while delivering insightful analytics from customer conversations, ultimately driving down operational costs by up to 30%.
Key features & benefits
  • VoIP communication features for high-quality calls.
  • NextivaONE App for integrated communication.
  • Unlimited calling across North America.
  • Team Chat for collaboration and efficient communication.
  • Comprehensive call analytics for performance insights.
Use cases and applications
  • Automate personalized customer interactions with chatbots and AI voice, improving satisfaction and reducing manual efforts.
  • Consolidate conversations from various channels onto one platform, enhancing operational efficiency in contact centers.
  • Leverage real-time interaction insights to optimize processes, cut costs by 30%, and elevate customer experiences.
Who uses?
  • Business Owners
  • Customer Support Leaders
  • Contact Center Managers
PricingNextiva provides a **Freemium** model allowing users to access basic features for **free** with certain limitations, with options to upgrade as needed.

**Note: Pricing packages may vary. Check the official website for the most current information.

TagsAI, Customer Interactions, Contact Center, Automation, VoIP, Analytics
App available?Yes, Nextiva offers the NextivaONE app for mobile access and management.

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