Unthread

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Overview

Discover Unthread – Your AI-Powered Solution for Streamlined Customer Support in Slack. Automated responses, integration, and analytics enhance your team's productivity.

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NameUnthread
OverviewUnthread is an innovative AI-driven tool that enhances customer support within Slack channels. By automating responses, it allows teams to provide timely assistance while also offering insightful analytics for strategy improvement. It consolidates various communication channels into a unified inbox, making support management more efficient. Key features include prioritized ticket assignments, clear escalation paths, and integrations with popular CRMs and task management software. Additionally, Unthread intelligently categorizes customer feedback and suggests appropriate responses, facilitating smoother conversations across different platforms. It empowers teams with customizable workflows through its robust API and provides tools like drag-and-drop message building for ease of use. Leading teams trust Unthread as their go-to solution for modern customer support in Slack.
Key features & benefits
  • Automates customer support responses with AI technology.
  • Prioritizes ticket assignments for efficient issue resolution.
  • Seamlessly integrates with various CRMs and task managers.
  • Categorizes and analyzes customer feedback for insights.
  • Supports analytics and customization for workflows.
Use cases and applications
  • Automate customer support in Slack, enhancing response times and consistency across inquiries.
  • Utilize prioritized ticket assignments and defined escalation paths to improve team productivity and customer satisfaction in support ticket resolution.
  • Integrate with CRMs and task managers for streamlined workflows, synchronization of communications, and access to analytics for improving customer support strategies.
Who uses?
  • Customer support managers
  • Customer support agents
  • Business owners
  • CRM administrators
PricingUnthread operates on a Freemium pricing model, allowing users to access basic features for free with some limitations. Paid plans include:

  • Plan A: $9.99/mo
  • Plan B: $24.99/mo
  • Plan C: $49.99/mo

Note: Pricing is subject to change. Check for updates here.

TagsCustomer Support, AI Tool, Slack Integration, Workflow Automation
Mobile app available?Yes, available for integration with Slack and other platforms.

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