NameCrisp
OverviewCrisp is a comprehensive business messaging platform designed specifically for startups and small to medium-sized businesses (SMBs). It offers a robust widget for website chat that enables significant customer interactions through live chat and chatbots. This functionality not only facilitates automated dialogues but also enhances customer relationship management (CRM) for better lead and customer handling. In addition to a shared inbox that promotes team collaboration, Crisp includes a ticketing system that streamlines customer support, and campaign tools to enhance user engagement through email and in-app messaging. Furthermore, it provides a knowledge base for immediate customer queries and a status page for system updates. With a wide range of integrations and customizable features, Crisp is focused on improving customer experiences by centralizing team communications and data management in one platform.
Key features & benefits
  • Interactive website chat widget for enhanced customer communication.
  • Automated chatbots for seamless 24/7 engagements.
  • Shared inbox enabling collaborative team efforts.
  • Ticketing system designed for efficient customer support management.
  • Knowledge base that delivers instant responses to customer inquiries.
Use cases and applications
  • Develop personalized chatbots utilizing Crisp’s AI functionalities to engage with site visitors, qualify leads, and provide unrestricted support.
  • Employ the shared inbox feature to facilitate real-time team collaboration, enabling efficient tracking and management of customer inquiries.
  • Enhance customer support workflows by implementing a ticketing system equipped with automated escalation and routing protocols.
Who uses?
Startups
Small and Medium-sized Businesses (SMBs)
PricingCrisp offers a Free Trial for users to experiment with the tool prior to opting for a paid plan. The available pricing packages include:

  • Basic Plan: $0
  • Pro Plan: $25/month per workspace
  • Unlimited Plan: $95/month per workspace

Pricing packages may change. Always check for the latest pricing information here.

TagsBusiness Messaging, AI Chat, CRM, Customer Support, Engagement Tools
Mobile app available?No

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